MILLBURN HOUSE BOOKS PRIVACY, REFUNDS & SHIPPING STATEMENT
Last Updated: August 4, 2004PRIVACY STATEMENT
INFORMATION COLLECTION AND USE
WITH WHOM YOUR INFORMATION IS SHARED
CORRECTION/UPDATING PERSONAL INFORMATION
SECURITY
LINKS
RETURNS, REFUNDS & ORDER CANCELLATIONS
SHIPPING STATEMENT
NOTIFICATION and CHANGES
MILLBURN HOUSE BOOKS (referred to in this Privacy Statement as "we") recognize the importance of protecting the privacy of all information provided by users of our web site, purchasers of our products, recipients of our e-mail newsletters and all of our customers. We created this policy with a fundamental respect for our users’ right to privacy and to guide our relationships with our users.
This privacy statement discloses the privacy practices for all products and services owned by Millburn House Books.
INFORMATION COLLECTION AND USE
Millburn House Books collects information from our website users, subscribers and customers. In this section of our privacy policy, we will describe the type of information we collect and how we use it to provide better services to our customers.
Registration and Ordering
When purchasing products via this website we may ask for certain demographic information. For internal purposes, we use this information to communicate with users and provide requested services, and, for our website visitors, to provide a more personalized experience on our sites. We use aggregate demographic information about our audience to improve our service, for marketing purposes and/or industry reporting purposes. For our services that require payment (such as products purchases), we also collect credit card information (such as account name, number and expiration date), which is used for billing purposes only, and is not otherwise shared.
E-mail Newsletters
Millburn House Books may at our discretion implement an e-mail newsletter for our online visitors. If users wish to subscribe to our e-mail newsletter, we will ask for contact information (such as name, e-mail address and, occasionally, demographic information). We use this information in the same manner as we use contact information in the registration and ordering process described above. Recipients of our newsletters will have the option of unsubscribing using the instructions listed at the end of the e-mail newsletter.
Communications with Us
We may have features on this website where users can submit information to us (such as feedback forms or e-mail links). Letters and similar submissions may be made public. We may retain e-mails and other information sent to us for our internal administrative purposes, and to help us to serve customers better.
Communications from Us
In order to best serve our customers, we may send updates that contain important information about our site and services. For example, we may communicate with a user to provide requested services and for account-related issues via e-mail, phone or regular mail. We may offer our users the option to receive information about our company, related products, services and special deals.
Automatic Data Collection
For our internal purposes, we gather date, time, browser type, navigation history and IP address of all visitors to our site. This information does not contain anything that can identify users personally. We use this information for our internal security audit log, trend analysis and system administration, and to gather broad demographic information about our user base for aggregate use. We may combine demographic information supplied by a subscriber at registration with site usage data to provide general profiles, in aggregate non-personally identifiable form, about our users and their preferences in the content of the site and advertising. We may share this composite information with our advertisers and business affiliates to help them better understand our services.
WITH WHOM YOUR INFORMATION IS SHARED
When we have co-branded, customized, private label, powered by or sponsored products and services, or when we join with other parties to provide specific services, we may share (provide and receive) personal information with them. We do not share credit card information with such third parties. We do not share personally identifiable information with other companies, apart from those acting as our agents in providing our product(s)/service(s), and which agree to use it only for that purpose and to keep the information secure and confidential. Also, entities into which our company may be merged, or entities to which any of our assets, products, sites or operations may be transferred, will be able to use personal information. We will also disclose information we maintain when required to do so by law, for example, in response to a court order or a subpoena or other legal obligation, in response to a law enforcement agency's request, or in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property. Users should also be aware that courts of equity, such as U.S. Bankruptcy Courts, might have the authority under certain circumstances to permit personal information to be shared or transferred to third parties without permission. We may share aggregate information, which is not personally identifiable, with others. This information may include usage and demographic data, but it will not include personal information.
CORRECTION/UPDATING PERSONAL INFORMATION
If a user's personally identifiable information changes (such as zip code), or if a user no longer desires our product(s)/service(s), we provide a way to correct or update that user's personal data. The user should contact us for the applicable product or service.
We use reasonable precautions to protect our users' personal information and to store it securely. Sensitive information that is transmitted to us online (such as credit card number) is encrypted and is transmitted to us securely. In addition, access to all of our users' information, not just the sensitive information mentioned above, is restricted. Only employees who need the information to perform a specific job (for example, a billing clerk or a customer service representative) are granted access to personally identifiable information. Finally, the servers on which we store personally identifiable information are kept in a secure environment.
Our web site may contain links to other sites. Millburn House Books is not responsible for the privacy practices or content of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each web site to which we may link that may collect personally identifiable information.
RETURNS, REFUNDS & ORDER CANCELLATIONS
Millburn House Books guarantees our products against defect. The Buyer shall inspect the product(s) immediately upon receipt and shall notify Millburn House Books within 24 hours of delivery if the product(s) are damaged. If the Buyer fails to do so the Buyer shall be deemed to have accepted the product(s). Where a claim of defect or damage is made the product(s) shall be returned by the Buyer to Millburn House Books. The Buyer shall be entitled to a full refund (including delivery costs) plus any return postal charges if the product(s) are in fact defective. If you are a consumer you have the right, in addition to your other rights, to cancel the purchase contract and receive a refund by informing us in writing or by email within 7 working days of receipt of the product(s). Product(s) must be returned at your cost and should be adequately insured during the return journey. You will receive a refund of all monies paid for the product(s) (including delivery charges) except for return postal charges within 24 hours of cancellation. Product(s) to be returned must clearly show the order number obtained from Millburn House Books or the Seller on the package. Where returned product(s) are found to be damaged due to the Buyer’s fault the Buyer will be liable for the cost of remedying such damage.
Millburn House Books will ship your product(s) as soon as items are available via United States Postal Service.
Allow 2 - 3 weeks for delivery. Items out of stock are automatically back ordered and Buyer will be notified of any expected delays. Credit card charges are incurred upon date of shipmentIf we change our privacy policy, we will post those changes on this page so our users are aware of what information we collect, how we use it and under which circumstances, if any, we disclose it. Users should check this policy frequently to keep abreast of any changes.
For questions about this privacy statement or other questions concerning the practices of this site or any dealings with Millburn House Books, contact us at: Millburn House Books - P.O. Box 2001, Branson, Missouri 65615 - 417-336-3457 (office) 417-336-5717 (fax), E-Mail: Brokered1@aol.com
Millburn House Books - P.O. Box 2001, Branson, Missouri 65615 - 417-336-3457 (office) 417-336-5717 (fax) Brokered1@aol.com
Company Privacy, Refunds & Shipping Policy
